Free Shipping: All orders over $99 ship for free, smaller orders are charged a flat rate $8.95*.
Retail orders: Are shipped via Canada Post Expedited Service 1- 5 business days across Canada (These time frames are not guaranteed by HorseForce and are also subject to change during higher volume periods with third party carriers)
*Rural areas: Please note that there are certain locations that will require extra shipping charges. These areas, do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order. *US Orders: We are not shipping into the US at this time. Wholesale Orders: Depending on the weight and the size of the order it will be shipped by either Canada Post or UPS. Tracking information will be emailed at 5pm (or sooner) from either Canada Post or UPS.
Customer Pickups: We operate out of a warehouse facility and in order to keep costs low and to conform with our insurance we cannot allow customer pickups. Local customers please order online this is the quickest service we can provide. We may offer a factory outlet in the future.
Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will make contact with you to make arrangements for reshipment.
Returns: Please contact customer service firstname.lastname@example.org. Damaged shipments will require a photograph. We will not refund orders unless we are first contacted, so that we may assess the issue and determine the best solution. Be sure to include your order number in all correspondence.